Frequently Asked Questions

Do I need to purchase any of the frames?

No, this is a no obligation free trial. You may simply return them if you do not want to purchase any of the frame

How much does it cost?

We only charge a R1 credit card authorization cost for the Home Try-On service. Delivery and return shipping is free. There are no other fees besides the R1 authorization cost.

How do I purchase a frame if I like one of them?

You may choose to purchase online or you may take the Home Try-On kit to one of our stores to qualify for one of our in-store promotions. Detailed instructions are included in the package.

How do I return the Home Try-On frames after 7 days?

You may either return to one of our stores or you may contact us to have them collected from you. Detailed instructions are included in the package. Return courier is also at no charge.

How long will it take to receive my order?

Orders are processed and dispatched within 5 days of being placed and delivery usually takes 2 days depending on your location.

What are the delivery options?

You may have the frames delivered to your personal address or you may choose to have them delivered to one of our stores for collection.

Can I complete my transaction online?

​​Yes, you may purchase any of the frames online. If you require lenses, you will need a valid prescription not older than 2 years to order online. 

What happens if I do not return my Home Try on order with the 7 day period?

​​You will be charged for the full Home Try On order amount. Please ensure you return your order via courier or drop off in-store. 

Do you deliver anywhere in South Africa?

Yes, we deliver anywhere in South Africa